01
Capture order context
Staff forwards WhatsApp order notes, customer details, or payment screenshots.
Stackifier records customer, order, amount, proof status, and next action.
Retail & Ecommerce
Retail customer service and payment follow-up from WhatsApp
Capture order questions, match payment slips, prepare receipts, and keep customer updates moving without hunting through every WhatsApp thread.
Best first pilot: WhatsApp order support, with payment confirmation, receipts, delivery updates, and mismatches held for review.
Live customer thread
The customer asks. The record gets updated.
Stackifier reads the message, checks the matching record, and gives the business the reply, PDF, amount, booking, or follow-up date to send.
02
Confirm payment
Customer sends payment slip or transfer screenshot.
Stackifier matches the proof and flags short, duplicate, or unclear payments for approval.
03
Send receipt or update
A customer asks for a receipt, statement, or payment reminder.
The business replies from the order record with the right receipt or update.
S
Customer thread
Retail and Ecommerce
Customer + business in one thread
Message customer...
Why this workflow exists
The work is already happening in chat.
Stackifier gives the scattered parts a record, a status, and a safe next step.
Problem 01
Orders, delivery questions, payment slips, and refund requests happen inside the same customer chat.
Problem 02
Staff confirm payment manually, then finance still has to reconcile proof with the order later.
Problem 03
Customers ask for receipts and status updates while the latest record sits with a different team member.
Problem 04
Owners need the unpaid and pending-confirmation list without checking every phone.
Ask in plain language
Give the workflow a clear question.
“Which WhatsApp orders have payment proof but no receipt?”
“Match this bank slip to the customer and tell me if it clears the order.”
“Which customers paid but still need a receipt or delivery update?”
Get a useful next step
The output is ready for review.
↳5 orders have payment proof waiting for receipt. 2 proofs are unclear and need review.
↳Matched to Order #2041. Amount is correct, and the receipt can be sent after review.
↳Customer updates are ready. The order sheet is updated.
Week-one pilot
Start with one narrow loop.
Bring the real messages, documents, and statuses that are costing the team time. We configure the first record and approval flow around them.
01
Pick one order channel or product category for the first pilot.
02
Map customer fields, order values, payment proof types, and receipt format.
03
Track pending payment, proof matched, receipt sent, and human review statuses.
04
Prepare export fields for finance and E-Invoice-ready workflows where needed.
Questions
Before the first pilot.
Does this replace our ecommerce platform?＋
No. Stackifier handles the messy WhatsApp billing and follow-up layer. Your store, POS, or accounting system can stay the source of commercial truth.
Can it handle refunds?＋
Refund decisions should stay human-approved. The pilot can capture refund context and route it to the right person.
Can we start without integration?＋
Yes. The recommended first pilot starts with Google Sheets and WhatsApp, then adds export or integration only after the workflow is proven.
Will messages go out without us?＋
No. The pilot keeps your team in control. Stackifier prepares the customer reply from the record, and the business decides what gets sent.