01
Customer message
A customer asks a question, sends a PDF, changes a booking, or says they paid.
Property & Facilities
Property tenant service and billing follow-up from WhatsApp
Tenants ask about repairs, invoices, vendor visits, and payment proof in WhatsApp. Stackifier keeps the unit record current so the business can answer clearly.
Best first pilot: tenant and vendor follow-up for one property cluster, with maintenance bookings, PDF invoices, receipt matching, and approved replies.
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Customer thread
Property & Facilities
Customer chat + business follow-up
Customer
Unit A-12 sink is leaking again. Can book plumber tomorrow and send the maintenance invoice?
9:41 AMStackifier
Unit A-12 has unpaid maintenance RM 180 and an open plumbing issue. Tomorrow 2:30 PM is available for the vendor.
9:42 AMBusiness
Yes, we can book the plumber tomorrow at 2:30 PM. I attached the maintenance invoice here, and you can settle it after the visit.
9:43 AMBusiness
Maintenance invoice attached.
9:43 AMCustomer
Tomorrow 2:30 PM works. Please ask plumber to call when arriving.
9:44 AMStackifier
Unit A-12 updated: vendor booked, invoice sent, arrival note added.
9:44 AMCustomer handled + record updated
Questions, PDFs, bookings, proof, and follow-up dates stay tied to the customer record.
The proof loop
Every customer reply leaves proof behind.
When a customer sends a payment slip or asks for a statement, Stackifier ties the answer to invoice number, amount, file, owner, and next follow-up date.
What changes in the record
IndustryProperty & Facilities
SignalMaintenance-Invoice-A12.pdf
RecordCapture property billing facts
Next actionPrepare reminders
ControlBusiness checks before sending
02
Record checked
Stackifier checks the customer, invoice, booking, and payment history before anyone replies.
03
Business reply
The business sends the receipt, statement, reminder, or booking update in WhatsApp.
04
Approval when needed
Sensitive replies stay with the business until the right person checks them.
05
Proof saved
The sheet, status, file, and follow-up date stay tied to that customer.
Show and tell
One WhatsApp thread, one clean customer record.
The customer asks in the same place they already message you. Stackifier checks the record, then the business sends the answer with the right PDF, amount, booking, or follow-up date.
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Customer thread
Property & Facilities
Customer + business in one thread
Customer
Unit A-12 sink is leaking again. Can book plumber tomorrow and send the maintenance invoice?
9:41 AMStackifier
Unit A-12 has unpaid maintenance RM 180 and an open plumbing issue. Tomorrow 2:30 PM is available for the vendor.
9:42 AMBusiness
Yes, we can book the plumber tomorrow at 2:30 PM. I attached the maintenance invoice here, and you can settle it after the visit.
9:43 AMBusiness
Maintenance invoice attached.
9:43 AMCustomer
Tomorrow 2:30 PM works. Please ask plumber to call when arriving.
9:44 AMStackifier
Unit A-12 updated: vendor booked, invoice sent, arrival note added.
9:44 AMSame chat, cleaner record
The customer sees a normal reply. The business keeps the proof, status, and next action tied to the account.
1
Customer asks
Unit A-12 sink is leaking again. Can book plumber tomorrow and send the maintenance invoice?
2
Record checked
Unit A-12 has unpaid maintenance RM 180 and an open plumbing issue. Tomorrow 2:30 PM is available for the vendor.
3
Business replies
The business replies from the checked record. Maintenance-Invoice-A12.pdf goes back in the same thread.
4
Proof saved
Unit A-12 updated: vendor booked, invoice sent, arrival note added.
What it handles
The questions your team already gets in WhatsApp.
Start with the thread that costs the most time: statements, claim packs, payment slips, receipts, bookings, or job proof.
Tenant payment proof, owner questions, vendor bills, and maintenance charges live in separate WhatsApp threads.
Teams lose time checking who has paid rent, utilities, deposits, or maintenance charges.
Follow-up messages need to be firm but careful because tenant relationships matter.
Property managers need a reliable list of what is unpaid, disputed, promised, or already settled.
Workflow
Customer asks. Stackifier checks. Business replies.
The customer gets a normal WhatsApp answer. The business keeps the record, proof, and next follow-up date behind it.
01
Capture property billing facts
Input: Staff forwards tenant invoices, owner statements, vendor bills, or payment proof.
Output: Stackifier records property, unit, customer, amount, status, and proof attachment.
02
Separate paid from blocked
Input: Manager asks for unpaid tenants, disputed charges, or vendor bills by property.
Output: Stackifier returns a clean action list and flags items needing human judgment.
03
Prepare reminders
Input: A tenant or vendor needs a follow-up message.
Output: The business sends a clear WhatsApp reply from the property and unit record.
Pilot scope
Bring the messy thread. Build around that.
Use real chats, PDFs, payment slips, booking requests, and follow-up examples. The first pilot should prove one workflow before more systems are added.
Choose one property cluster, unit type, or billing category for the first pilot.
Map tenant, owner, vendor, unit, charge type, and proof fields.
Create unpaid, promised, disputed, and settled statuses in the billing record.
Prepare receipts, statements, and finance-ready export fields.
Questions buyers ask
Straight answers before the pilot call.
Can Stackifier handle tenant disputes?
It can capture and route dispute context, but decisions about deposits, contracts, refunds, and legal issues should stay with your human team.
Can reminders be softer for tenants?
Yes. The pilot can use approved message templates and keep humans in control before reminders are sent.
Does this work for vendor billing too?
Yes. The same intake and proof-matching pattern can track vendor bills, maintenance charges, and owner statements.
Do we need a property management system integration?
No integration is required for the first pilot. Start with WhatsApp and Google Sheets, then connect systems later if useful.